I bought a chair and ottoman recently from this shop. I love the pieces – good quality, great fabric and made in the USA! I had some customer service snafus – initially, they rang me up for a higher price than the pieces were advertised on the floor. I later got a vmail telling me that I still had checked out fabric samples, which I had, in fact, returned. And then I was scheduled for delivery one morning and took off work, only not to have the furniture delivered. But when I complained about the delivery, they arranged a Saturday delivery for me, which I believe they don’t ordinarily do. The other issues were resolved as well, so ultimately I’m a satisfied customer.